Processing Times
At Inno House Shop, we strive to process your order as quickly as possible. Orders are typically processed within 2-3 business days. Please note that custom or special order items may require additional processing time.
Domestic Shipping Options & Timeframes
We offer several domestic shipping options for our home improvement products:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Next-Day Shipping: 1 business day (available for select items)
Delivery times may vary depending on your location and the weight of the products ordered.
International Shipping
Inno House Shop currently offers international shipping to select countries. Shipping times and costs will vary based on the destination and the weight of the package. Please note that customers are responsible for any customs duties or taxes that may apply.
Shipping Carriers
We utilize reputable shipping carriers to ensure your products arrive safely and on time. Our primary carriers include:
- UPS
- FedEx
- USPS
Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your package’s journey to your doorstep.
Damaged / Lost Packages
If your package arrives damaged or is lost during transit, please contact our customer service team within 7 days of the delivery date. We will assist you in resolving the issue and may initiate a claim with the carrier if necessary.
Free Shipping Threshold
We offer free standard shipping on domestic orders over $75. This offer applies to eligible products only and may be subject to change.
Special Handling
For heavy or fragile items, additional handling fees may apply. These items will be clearly marked on our website. We recommend selecting expedited shipping for fragile items to ensure they arrive safely.
